Scale your agency's book without adding payroll.
AxisPath Services handles US insurance back-office operations, policy servicing, claims support, commissions and underwriting prep, with the precision of an in-house team, inside your own systems.
- Zero software migration
- 24-hour turnaround SLA
- Property & casualty
- Employee benefits
- Life
- Health
A day on our desk
Pick your type of business to see a sample of the work we take over.
We work inside the systems you already use. No migration, no new software.
- Applied Epic
- AMS360
- Sagitta
- HawkSoft
Support that fits how you operate.
A retail agency, an MGA and a reinsurer all have different queues. We build each engagement around your workflow instead of a standard package.
Agents and brokers
Quoting, policy checking, renewals and new business submissions, returned accurate and on time.
MGAs and wholesalers
Underwriting support and binder processing, so you can grow binding authority without adding headcount.
Insurance carriers
High-volume policy lifecycle and claims support that keeps your internal teams on complex work.
Reinsurers, InsurTechs and captives
Treaty and bordereaux processing, claims and policy administration, and daily insurance accounting support.
Take one workflow, or the whole back office.
Every service runs to an agreed turnaround, with a quality check before work goes back into your system.
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Policy management
The full policy lifecycle, from new business submission to renewal, cancellation and everything in between.
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Claims management
Support from first notice of loss through closure: documentation, status tracking and reporting, so customers hear back sooner.
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Commission management
Producer commissions reconciled the same way every month, so payment errors get caught before they cost you.
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Underwriting support
Risk data gathered, submissions scrubbed and rating files assembled, so underwriters can decide faster.
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Customer service and engagement
Policyholder questions answered and follow-ups handled, so clients feel looked after between renewals.
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Premium processing and back office
The recurring admin that quietly eats up your team's week, handled by people who know insurance.
Work goes in. Finished work comes back.
Work lands in your usual queues. Finished, checked work returns to your systems on schedule.
Work comes in
- New businessSubmissions and quotes
- Policy servicingEndorsements and changes
- Certificates and loss runsDocuments on request
- RenewalsPolicy review and remarketing
- Billing and commissionsInvoicing and reconciliation
- Claims and underwritingResearch and document prep
Delivered back
- Accurate and readyBack in your system
- On timeTo the agreed turnaround
- Quality reviewedBy an experienced reviewer
- Scales with youMore capacity at renewal peaks
A seamless 1-week onboarding trial.
We learn your procedures first, then prove it on real queues before you commit to anything long-term.
Review your workflows
We go through your procedures, checklists and system permissions.
Run a 1-week pilot
A dedicated, insurance-trained associate handles a sample of your live queues for 5 business days, zero risk, so you can verify turnaround and accuracy before any long-term commitment.
Run to a turnaround
Work is handled against agreed timelines with quality checks on every item.
Report every month
You see turnaround and quality results, and we adjust capacity as needs change.
Benefits operations, handled.
Benefits teams face constant enrollment changes, renewal deadlines and premium statements. We take the repeatable work so producers and account managers can stay with their clients.
Enrollment and eligibility
Group setup, open enrollment, life events and carrier rosters.
- New group setup and waiver tracking
- New hire, termination and dependent changes
- Carrier portal submission and confirmations
Pre-renewal and quoting
Cleaner data and faster comparisons ahead of every renewal.
- Census formatting and experience data
- Multi-carrier RFP requests and follow-up
- Renewal proposals ready for client review
Billing and compliance
Carrier statements checked against who is actually enrolled.
- Invoice reconciliation against active rosters
- Credits for terminated employees, tracked
- ACA data staging and COBRA notice records
More capacity and skill, without more fixed cost.
Lower operating cost
Skip the recruiting, training, equipment and management overhead of a bigger in-house team.
Insurance specialists
People who already know endorsements, certificates and carrier processes, from the first week.
Staff free for client work
Your producers and account managers spend their time on relationships, renewals and sales.
Capacity that flexes
Add hands for renewal season and scale back afterwards, without long-term commitments.
Accuracy and compliance
Multi-step quality review and attention to state and carrier requirements on every item.
Turnaround you can see
Monthly reporting shows how fast and how accurately work is being completed.
Built to the standards US agencies expect.
- Confidentiality agreementsSigned NDAs before any work begins.
- Role-based accessPeople see only what their role requires.
- Encrypted environmentsSecure connections for every session.
- Strict data retention policyDefined retention windows and audit trails on every transaction.
Common questions.
Not seeing yours? Send us a message and we'll answer it directly.
What is insurance back-office outsourcing?
You hand recurring, high-volume tasks such as policy processing, certificates, renewals and commission reconciliation to a specialist team. They work as an extension of your staff, following your procedures.
Which lines of insurance do you support?
Commercial and personal property and casualty, employee benefits, life and health. The work ranges from ACORD intake and underwriting support to open enrollment rosters and commission reconciliation.
Which systems do you work in?
We work inside your agency management system, such as Applied Epic, Vertafore AMS360, Sagitta or HawkSoft, plus carrier portals and your document systems. You don't install or change anything.
How does onboarding work?
We start by reviewing your workflows, procedures and system permissions. Then we assign a dedicated team that joins your daily queues and works to agreed turnaround times and quality standards.
How do you handle data security?
Under signed confidentiality agreements, with role-based access, encrypted environments and audit trails on every transaction.
How is this different from hiring in-house?
In-house means recruiting, training, payroll and management time. With us you get trained people immediately and can scale capacity for peak renewal periods without a permanent commitment.
How much can we save?
It depends on your volume and the work you hand over. We'll scope it with you and give you a clear estimate before you commit to anything.
Tell us what's backing up.
Describe the work and we'll come back with how we'd handle it, who would do it and what it would cost. You'll be talking directly with our founder.
Ray Rao
Founder & Director
Corporate headquarters
1207 Delaware Ave #3998
Wilmington, DE 19806, USA